Thank you for shopping at MiningMagnets.com. We value your satisfaction and want to ensure a smooth shopping experience. Please review our return policy carefully before making a purchase.
1. Returns Eligibility
1.1. We accept returns within 30 days from the date of purchase. After this period, we cannot offer refunds or exchanges.
1.2. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Process
2.1. To initiate a return, please contact our customer support team using the form below. Provide your order number, item(s) you wish to return, and the reason for the return. Our team will guide you through the return process.
2.2. Please do not return any item(s) without obtaining authorization from our customer support team. Unauthorized returns may not be accepted or processed.
2.3. Once your return is approved, you will receive further instructions, including the return address.
3. Return Shipping and Fees
3.1. Please note that the customer is responsible for all return shipping costs, including any associated import fees, taxes, or duties.
3.2. We recommend using a trackable shipping service and obtaining proof of shipment for your return. We are not responsible for any returned items lost or damaged during transit.
3.3. Additionally, a restocking fee of $25 will be deducted from your credit to cover handling and administrative costs.
4.1. Once we receive your returned item(s) and verify their condition, we will process your refund or issue store credit, as per your preference.
4.2. The refund amount will exclude the restocking fee and any shipping fees paid during the original purchase.
4.3. Refunds will be credited back to the original payment method used during the purchase. Please allow [insert time frame] for the refund to be reflected in your account.
5. Damaged or Defective Items
5.1. If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. Provide detailed information and, if possible, attach photographs of the damaged or defective item(s).
5.2. Our team will assess the situation and guide you through the appropriate resolution process, which may include a return, replacement, or refund, depending on the circumstances.
6. Final Sale Items
6.1. Certain items marked as "Final Sale" or "Non-Returnable" are not eligible for returns, refunds, or exchanges unless they arrive damaged or defective.
6.2. Please carefully review the product description and contact our customer support team if you have any questions or concerns regarding the eligibility of an item for return.
7. Contact Us
If you have any further questions or need assistance with the return process, please don't hesitate to contact our customer support team using the form below. We are here to help!
Use coupon code 20dollarsoff during checkout for a $20 store credit on orders larger than $200